ace45 Privacy Policy
At ace45, every transaction and piece of personal information you share is kept fully secure through SSL encryption and strict security measures.
This Privacy Policy ("Policy") applies to the online gaming services operated by ace45 ("Platform", "we", "us"). When you use the ace45 website, create an account, or use any of our services, this Policy governs the terms of information management between you and us. Please read this Policy carefully. By continuing to use our services, you are considered to have accepted the terms of this Policy.
1 Types and Methods of Information Collection
ace45 collects various types of information to operate its services smoothly. This information comes primarily from two sources — what you provide directly, and what is collected automatically while you use our platform.
1.1 Information You Provide
- Full name, date of birth, and national identity card details
- Valid email address and contact information
- bKash, Nagad, Rocket, or bank account details for transactions
- Documents required for account verification
- Information provided when contacting our support team
1.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system information
- Date, time, and duration of website visits
- Gaming activity and transaction history
- Information collected through cookies and similar tracking technologies
2 Purpose of Information Use
ace45 uses your information only for specific and legitimate purposes. Your information may be processed for the following reasons:
- Creating, managing, and securing your account
- Processing and verifying deposit and withdrawal transactions
- Providing our gaming services without interruption
- Handling customer support and resolving complaints
- Preventing fraud, money laundering, and other illegal activities
- Implementing responsible gaming policies and age verification (21+)
- Analyzing and improving platform performance
- Complying with applicable laws and regulations
3 Information Storage and Security
ace45 gives the highest priority to the security of your information. We use industry-standard security technologies and practices to keep your information protected.
- 256-bit SSL/TLS encryption is applied to all data transmissions
- Sensitive data is stored in encrypted databases
- Regular security audits and vulnerability assessments are conducted
- Staff access to data is strictly managed through role-based controls
- Real-time monitoring for suspicious activity is always active
- In the event of a data breach, affected users are notified as quickly as possible
4 Sharing Information with Third Parties
ace45 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to complete transactions
- Service Providers: With trusted partners for technical services, customer support, and security testing
- Legal Obligations: To comply with valid orders from courts or government authorities
- Fraud Prevention: In cooperation with relevant authorities to prevent money laundering and fraud
- Business Transfers: In the case of a merger or acquisition, the new party will be bound to comply with this Policy
All third parties we work with are contractually required to follow ace45's privacy standards and may only use your information for specified purposes.
5 Cookies and Tracking Technologies
ace45 uses cookies and similar technologies to improve its website performance and personalize the user experience.
5.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website and cannot be disabled
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Help analyze website usage patterns to improve services
- Security Cookies: Used for fraud detection and account protection
5.2 Managing Cookies
You can accept or reject non-essential cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some ace45 services to not function properly.
6 Your Rights
ace45 respects your rights regarding your information. You have the following rights:
- Right of Access: The right to request information about what data we hold about you
- Right to Rectification: The right to request correction of inaccurate or incomplete information
- Right to Erasure: The right to request deletion of your information in certain circumstances
- Right to Restrict Processing: The right to request that the use of your information be limited in certain cases
- Right to Portability: The right to receive your information in a structured, commonly used format
- Right to Object: The right to object to the processing of your information for specific purposes
To exercise these rights, please contact our support team. We will process your request within a reasonable time. Note that some information may not be possible to delete due to legal obligations or security reasons.
7 Data Retention
ace45 stores your information only for as long as necessary. The following factors are considered when determining the retention period:
- All relevant information is retained for as long as your account remains active
- After account closure, certain information may be retained for a specified period in accordance with legal obligations
- Financial transaction records are stored for a defined period in accordance with applicable law
- Information needed for dispute resolution or legal claims is retained until the relevant matter is resolved
Once the defined period has ended, your information is securely deleted or anonymized so that it can no longer be associated with any individual.
8 Protection of Minors
ace45 strictly prohibits providing services to anyone under the age of 21. We verify age at registration and actively prevent minors from using our platform. If we become aware that a minor has provided us with information, we will immediately delete that information and close the associated account.
9 Changes to This Policy
ace45 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you by email or through a notice on the platform. Updated policies take effect from the date of publication. Continued use of the service after a new policy is published will be considered acceptance of the updated terms.
We recommend that you visit this page regularly and stay familiar with the latest policy.
10 Responsible Gaming and Data Protection
At ace45, we believe that responsible gaming and privacy protection go hand in hand. We use information about your gaming activity to identify problematic gaming behavior and provide assistance when needed. This information is never used against you or for marketing purposes.
To learn more about responsible gaming, visit our Responsible Gaming page.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our team is available 24 hours a day, 7 days a week in both Bengali and English.
When contacting us, sending your message from the email address registered to your account will allow us to verify your identity faster and process your request more quickly.