ace45 Terms & Conditions

1 General Provisions & Eligibility

ace45 is an online gaming and entertainment platform serving players in Bangladesh. To use this platform, the following conditions must be met:

• You must be at least 21 years old — this service is available only to those aged 21 and above.
• You must operate the account in your own name and on your own behalf.
• You must provide accurate and complete personal information when opening an account at ace45.
• Each person may open only one account. Multiple accounts are strictly prohibited.
• It is entirely your responsibility to verify whether online gaming is legal in the country or region where you reside.

2 Account Registration & Security

By completing the registration process at ace45, you agree to ensure the following:

• All information provided in the registration form is truthful, accurate, and up to date.
• It is your responsibility to keep your account password and login details completely confidential.
• If any unauthorized access to your account occurs, you must notify the ace45 support team immediately.
• ace45 may request additional documents or information to verify a user's identity. Failure to provide documents may result in the account being suspended.
• Use a strong password to keep your account secure and change it regularly.

ace45 reserves the right to temporarily suspend any account without prior notice if suspicious activity is detected.

3 Deposits, Withdrawals & Payment Policy

All financial transactions on ace45 are governed by the following conditions:

• Minimum deposit amount: ৳100 per method.
• Minimum withdrawal amount: ৳800.
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Withdrawal processing time: Approved withdrawals are generally completed within 30 minutes to 3 hours.
• Users must deposit and withdraw only from payment accounts registered in their own name.
• ace45 is committed to preventing money laundering. If a suspicious transaction is identified, ace45 reserves the right to investigate and take necessary action.
• Funds deposited through fraudulent means will be forfeited and the account may be permanently closed.

4 Bonuses & Promotional Offers

All bonuses and promotional offers on ace45 are subject to the following general conditions. Additional conditions may apply to specific offers.

• Welcome bonus: 120% bonus on the first deposit, up to a maximum of ৳10,000.
• Wagering requirement: The bonus amount must be wagered 25 times (on the bonus only, not on deposit + bonus). For example: a ৳1,200 bonus requires ৳30,000 in wagers.
• Bonuses may only be used on sports or games that are clearly eligible within the account.
• Claiming bonuses from multiple accounts or from the same IP address is prohibited.
• ace45 reserves the right to modify or cancel any promotion without notice.
• If bonus abuse or fraudulent activity is proven, the bonus and any associated winnings will be forfeited.

5 Gaming Rules & Fair Play

ace45 is committed to ensuring a fair and transparent gaming environment. All players must follow the rules below:

• The use of automated software, bots, or third-party tools in any ace45 game or service is strictly prohibited.
• Harmful communication, threats, or abusive behavior toward other players is a punishable offense.
• Any attempt to manipulate or fix the outcome of a game will result in permanent account closure.
• Exploiting any bug or error in the gaming software is prohibited. Any winnings obtained in such circumstances will be considered void.
• All games on ace45 are operated using Random Number Generator (RNG) technology, which ensures fairness.

6 VIP Program & Rewards

Players in the ace45 VIP program are divided into five tiers — Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits are provided at each tier:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

VIP tier rewards are granted at the sole discretion of ace45. ace45 reserves the right to modify the VIP program terms at any time.

7 Responsible Gaming

ace45 always places responsible gaming as its highest priority. We believe gaming is a form of entertainment, not a source of income.

• ace45 gives users the option to set their own deposit limits, betting limits, and loss limits.
• The Self-Exclusion feature can be activated if needed — contact [email protected] for assistance with this.
• If signs of gaming addiction appear, seek professional help immediately.
• No minor or anyone under 21 years of age may use this platform.
• ace45 reserves the right to monitor user gaming behavior and intervene when necessary.

For more details, visit our Responsible Gaming page.

8 Intellectual Property

All content on the ace45 platform — logos, designs, graphics, software, text, and other materials — is the intellectual property of ace45. The following activities are strictly prohibited:

• Reproducing, distributing, or modifying any ace45 content without written permission.
• Using ace45's name, logo, or brand identity for commercial purposes.
• Attempting to reverse-engineer the platform's source code or algorithms.

9 Limitation of Liability

ace45 accepts no liability in the following situations:

• If a game is interrupted due to internet disconnection, server issues, or technical failures on the part of a third party.
• If loss occurs as a result of the user's own negligence, carelessness, or breach of these terms.
• Any issues arising from faults in third-party software or services.
• If service is disrupted due to force majeure events such as natural disasters, war, or government restrictions.

ace45 makes continuous efforts to improve reliability and service quality, but a 100% uninterrupted service cannot be guaranteed.

10 Account Closure & Forfeiture

ace45 reserves the right to temporarily or permanently close an account and forfeit its balance in the following circumstances:

• If evidence is found that a single user is operating multiple accounts.
• If registration with false or incomplete information is proven.
• Fraudulent use of bonuses or exploitation of system loopholes.
• Involvement in money laundering or any form of financial fraud.
• Operating an account on behalf of a minor.

If a user wishes to voluntarily close their account, they may contact [email protected]. All valid withdrawals must be completed before the account is closed.

11 Privacy & Data Protection

ace45 treats the protection of users' personal data with the utmost importance. Our platform uses SSL encryption technology, which significantly reduces the risk of data theft.

• User data is not sold to any third party.
• Data is used solely for providing services, verifying identity, and meeting legal obligations.
• For more details, please read our Privacy Policy.

12 Dispute Resolution

If a dispute arises between ace45 and a user, the following process must be followed:

• First, contact the ace45 support team directly — by email at [email protected] or via 24/7 live chat.
• ace45 will respond within 14 business days of the complaint being submitted.
• If the dispute is not resolved through discussion between both parties, it will be settled through independent arbitration.
• ace45 always prioritizes an amicable resolution and investigates every complaint impartially.

13 Changes to Terms

ace45 reserves the right to partially or fully update these terms and conditions at any time. Regarding changes:

• Users will be notified of significant changes by email or through a notice on the platform.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• It is the user's responsibility to visit this page regularly to stay informed of any changes.

14 Contact & Support

If you have any questions or need clarification about these terms and conditions, please contact the ace45 support team:

• Email: [email protected]
• Live chat: 24 hours a day, 7 days a week — support available in both Bengali and English.

The ace45 customer service team is always ready to answer any of your questions. We believe transparent communication is the foundation of a trustworthy platform.